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Team Manager for Virtual Machines Required – Apply Now. We’re growing rapidly. Would you like to join us? Are you looking to expand your career in IT leadership in a rapidly growing company? Do you want to be responsible for delivering extraordinary customer support across the Azure Cloud?

Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring a team manager who will help manage our support colleagues to solve technical and non-technical support requests. About the role… As a Team Manager at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support advocates.

You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team. Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management. You do not need to be technical, but do need to know how to manage a team of technical support engineers. We are hiring a team manager who will help manage our support colleagues to solve technical and non-technical support requests. As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support advocates.

You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team. Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management. You would be working within our backup and recovery team, where your engineers will be supporting Azure recovery (vaults) and backup scenarios focusing on issues around how data for backup in Azure is replicated and synchronized. You will also be dealing with data restore. You do not need to be technical but do need to know how to manage a team of technical support engineers.

What you’ll be doing: Manage team to deliver exceptional customer service across technical lines. Training and coaching team members to support their personal development
Act as a primary escalation point for operational issues in the team. Supports the team to ensure Tek Experts meets the goals and expectations of our customers. Provides accurate and timely communication to all applicable parties on any customer support issue
Attends regular operational and business review meetings.

Monitors specific KPIs to ensure proper delivery of the business. Participates in reviewing processes and workflow to diagnose areas for improvement. Builds and sends updated reports to management team (site manager, global operations manager, office manager, etc) as required. Serves as contact point for customer’s delivery management
Handle, monitor, coordinate and manage all escalated cases. Proactively proposes improvement plans where gaps are noticed What you’ll need.

Demonstrable experience leading a support team of at least 20 team members
Strong organizational, planning, leadership and management skills with a confident and professional manner. Strong English communication skills with excellent presentation skills
Excellent soft skills, including conflict resolution, influence and negotiation skills
Critical thinker and ability to make decisions. Ability to work under pressure in a highly targeted environment. Committed to self-development and the development of others What we offer…

A Career, not a job

Be part of something great

Opportunity to realise your full potential

Continuous personal and professional learning

Fast-track career

Global resources

Unleash your potential

Work-wide family

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Job Type: Full-time

Work Location: Multiple Locations

Apply Now

Source – Indeed

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