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Machines Technical Support Engineer Required – Apply Here



Assistant Chief Engineer

Machines Technical Support Engineer Required – Apply Here. We’re growing rapidly. Would you like to join us? Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
Do you want to gain global experience and get extensive training on high-end software products and solutions?
Do you take pride in delivering great customer service?

Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

We are looking to add to our team of software support engineers. About the role… As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Azure Virtual Machines Infrastructure Team. You will be supporting VM management, VM configuration, VM connectivity, VM migration processes, VM high availability and VM performance. Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service. What you’ll be doing
Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
Collaborate with subject matter experts and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Seeks supplemental training to improve performance and develop specialization. What you’ll need
Up to 2 years experience in technical or customer support
Strong researching, problem solving and troubleshooting skills
Adaptability to work independently and part of a team bringing in experts when needed
Excellent customer service skills
Passion for technology and learning
Some exposure with Microsoft technologies What we offer

A Career, not a job

Be part of something great

Opportunity to realise your full potential

Continuous personal and professional learning

Fast-track career

Global resources

Unleash your potential

Work-wide family

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Job Type: Full-time

Work Location: Multiple Locations

Apply Now

Source: Indeed